About us

United Consult is not just about bringing over 20 years of experience and outstanding knowledge of 300 senior consultants. What really matters for us is to make a hit with our partner's IT projects by applying missing key competencies, experienced specialists and extra resources to their team. We all provide outstanding help in achieving greatness including Design, Architecture, Implementation, and Test of various products and solutions. Over the years we have been focusing on Telecommunication, Financial, Healthcare IT and Energy industries to equip these businesses with Software Development and Operation, Business Intelligence, DWH, Project Management, Business Analysis, and Testing.

Responsibilities

• Taking part in the operation of Salesforce Service Cloud based services
• User management
• Handling of ITSM tickets submitted by business users
• Resolving Incidents
• Fulfill BAU service requests
• Take care about Salesforce org health
• Maintain/update regularly the certificates needed for proper operation of Experience Cloud Sites and SSO
• Analyzing business requirements (in cooperation with CRM PO)
• Creating/documenting solution design
• Delivering the SFSC part of the implementation
• Test the implemented solution on functional level
• Deploy configuration changes from DEV environment to higher environments like TEST or UAT and finally to PROD, following the rules of the official DevOps/CICD process
• Perform QA activities by reviewing the SFSC related part of the implementation delivered by the 3rd party system integrator
• Check how design documentation covers business requirements defined in user stories
• Participate in ad-hoc discussions touching SFSC related settings or entities

Technologies / Skills

• Salesforce Admin experience, Apex/LWC knowledge
• Salesforce platform/Service Cloud experience
• GIT knowledge
• Excellent English knowledge
• SQL knowldedge
• Salesforce Loyalty Management
• Salesforce metadata types knowledge

Why join us

• Work in a small team with enthusiastic, motivated, experienced colleagues and cutting edge technologies
• Participate in relevant training and certification to acquire and maintain the knowledge to be effective
• Opportunities for professional growth on developer field or promotion to Salesforce Consultant role
• Our mission and core values match your own and motivate you
• Great company environment that is serious about having fun in almost everything we do, including frequent team events and more
• Informal, entrepreneurial and flexible atmosphere where thinking out-of-the-box is highly encouraged