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Operations and support

Managed Data & AI Platform

AI operations and support

Whoever builds it, runs it: we have been supervising enterprise platforms for 25 years, and we track accuracy and cloud usage too.

What makes us different?

01

We watch more than uptime

We track accuracy and cloud usage too, and let you know where you could run more cost-efficiently.

02

We operate what we built

No need to hand knowledge over to a new vendor: the same team that built the solution carries it forward.

03

25 years of operating for enterprises

For a quarter of a century we have supervised enterprise data platforms at contractual service levels, in business hours or around the clock.

In short

Managed Data & AI Platform is United Consult's AI operations service. We supervise AI solutions in production at a contractual service level: we monitor operations and model accuracy, resolve incidents, retrain when needed and report monthly.

01
Before implementation
Find out where you stand
02
Piloting
Find out if it's worth it
03
Implementation
AI in production
04
Operations and support
We stay with you even after go-live
Benefits

We stay with you after go-live

We operate your artificial intelligence solutions at a contractual service level, watching not only availability but also accuracy and efficient use of resources.

Continuous monitoring
Fast incident resolution
Cloud usage under control
The model stays accurate
Regular reporting

When is it needed?

After go-live nobody really watches the system. Cloud and AI usage changes month by month, model accuracy degrades over time, and you only notice when something is already wrong.

How we work

We take over the solutions in production, set the service level and alert thresholds, then monitor operations continuously. We resolve incidents, retrain the model when needed and report monthly on where things can be faster or more cost-efficient.

What we operate

Forecasting

Forecasting and recommendation models

Demand, churn or recommendations, whose accuracy changes over time.

Generative AI

Language model based assistants

Supervising and updating internal and customer-facing assistants.

Own environment

Private models

Operating models that run on your own servers or in the cloud.

Data

Data pipelines feeding AI

So the models always receive fresh, reliable data.

Who is it for?

IT operations and finance leaders who already run AI solutions in production and want predictable operation, but lack the internal capacity for continuous monitoring.

Technology
Our technology partners in this

Our working process

How our collaboration progresses

Ongoing
1
Phase
Handover

Between 2 and 4 weeks

Handover complete
2
Phase
Ongoing operations

Monitoring, troubleshooting, retraining, reporting

Monthly reports, annual renewal

Result

What you can count on every month

  • Contractual availability and response times
  • Continuous monitoring and incident resolution
  • Alerts when accuracy drops, and retraining when needed
  • Cloud and AI usage monitoring, capacity planning
  • Monthly report with concrete recommendations
  • Evidence collected for compliance audits
Team

Who do you work with?

Operations engineer
Monitors operations and resolves incidents.
AI engineer
Retrains the models and manages new versions.
Service manager
Your point of contact: reports, makes recommendations and handles anything urgent.

Useful reading on this topic

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FAQ

Frequently asked questions about this service.

What does AI operations mean?

Continuous supervision of AI solutions in production: availability, troubleshooting, model accuracy monitoring, retraining, versioning and cloud resource tracking.

Why does a model's accuracy degrade over time?

Because real data drifts away from what the model was trained on, for example as the market or customer behaviour changes. This is called drift, and regular monitoring catches it in time.

What service levels do you offer?

Business-hours or 24/7 availability with fixed response times. We set the exact level based on the systems operated and your business needs.

How do we get reports?

Monthly, with concrete suggestions on where things can be faster or more efficient, plus a comprehensive quarterly review.

Do you help with audits too?

Yes. During operation we continuously collect the evidence needed for compliance audits, so there is no need to gather it after the fact.

Free

30-minute AI consultation

Let's discuss which AI solutions you run and what level of supervision you need.

You will speak with an expert colleague, not a salesperson
We will recommend which of our services you should start with
No obligation, online or in person

Make the most of IT with United Consult.