Wizz Air

A cross-functional aviation messaging platform for seamless stakeholder communication

Ensuring compliant, real-time passenger data exchange across airlines, crews, authorities, and ground operations, delivered end-to-end by United Consult

Almost 1000

Almost 1000

Almost 1000

Almost 1000

Almost 1000

Almost 1000

destinations

9 000+

9 000+

9 000+

9 000+

9 000+

9 000+

employees

70 million+

70 million+

70 million+

70 million+

70 million+

70 million+

passengers

The project

The project aimed to develop a highly configurable messaging platform for Wizz Air and aviation stakeholders, including airlines, ground staff and governments. It provides essential passenger data for flight crews and ensures compliance with border control regulations. The platform supports various message types aligned with aviation standards. United Consult served as the main contractor, overseeing the project's end-to-end delivery with efficient communication across all touchpoints.

Technologies used

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Technologies used

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Technologies used

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Technologies used

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Technologies used

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Technologies used

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the client

Wizz Air is a low-cost airline carrier group, serving about 200 airports in over 50 cities with 750 routes. Wizz Air operates 200+ aircraft with an average age of 4.2 years. The number of passengers exceeds 60 million annually, with plans for further expansion by adding new destinations. The company handles environmental protection and sustainability as key priorities.

Client
Wizz Air
Industry
Aviation
Region
Hungary
Service provider
UC Big Data
Project year
2024
Technologies used
Microsoft Azure, Synapse, SQL, DevOps, Python, React, Terraform

Challenges

Complexity of the architecture: Creating a multi-layered architecture along with an Azure-based backend from the ground up required careful planning, and well-thought design. This complex task involved aligning the front-end, middle-tier, and backend layers while maintaining system stability, scalability and performance.

Comprehensive solution for various formats: Designing a fully configurable solution for various formats and channels is challenging including the need to accommodate diverse requirements within a single UI.  The modular design allowed us to build a solution which is easy to extend with new message formats or communication endpoints.

Enterprise-grade security: Developing a secure communication platform on Azure presents challenges such as robust data protection, compliance with strict security standards, and secure integration of various services. Achieving real-time, secure aviation communication with high performance and scalability required advanced technical expertise.

Values for the client

Operational agility at scale: Wizz Air gained a flexible, trigger-based messaging platform that adapts easily to new formats, channels, and business events—without costly redevelopment.

Faster, error-free communication through automation: No-code configuration, built-in monitoring, and robust error handling enable reliable, event-driven communication with minimal manual effort and reduced risk.

Confidence through dependable delivery and partnership: On-time, high-quality delivery and professional collaboration built trust, leading Wizz Air to expand the partnership and involve more United Consult experts.

Project metrics

6

months

12

message formats

100

Azure resources

Project metrics

6

months

12

message formats

100

Azure resources

Project metrics

6

months

12

message formats

100

Azure resources

Project metrics

6

months

12

message formats

100

Azure resources

Project metrics

6

months

12

message formats

100

Azure resources

Project metrics

6

months

12

message formats

100

Azure resources

results

Enhanced flexibility and adaptability: The modern, trigger-based messaging platform enables Wizz Air to easily adapt to different formats and communication channels. This flexibility addresses the constraints of outdated rigid systems by offering a highly customizable and user-friendly interface.

Streamlined operations and communication: The platform features real-time monitoring of message statuses, allowing users to easily track delivery and processing. This transparency enables swift identification of issues or delays, ensuring prompt actions. The solution increases overall operational efficiency and reliability in communication workflows.