IT Release & Environment Readiness Coordinator - 5302

Infra Management

• Independently create, track, and administer environment setup tasks in Jira
• Accurately document environment states, configurations, and changes, keeping documentation up to date
• Identify and handle environment-related issues arising during the testing phase, and coordinate with the relevant teams
• Maintain communication with development, testing, and operations teams

Operational Readiness

• Manage Jira tasks for new applications throughout the entire lifecycle
• Schedule, prioritize, and track development and documentation tasks
• Support meeting deadlines and regularly update task statuses
• Ensure operational readiness before releases

Release Management

• Maintain records of versions and release packages per environment (dev / tstx / UAT / prod / etc.)
• Track deployed packages in non-production and production environments
• Provide operational support for release processes
• Prepare and maintain basic release documentation

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• 2–4 years of relevant IT experience in application operations, IT operations, release management, or operational readiness
• Confident Jira knowledge including independent task creation, administration, and status tracking
• Strong independent problem-solving skills with the ability to identify, manage, and escalate testing and environment-related issues when necessary
• Good communication skills with the ability to collaborate effectively with both technical and non-technical colleagues
• Precision and structured thinking with accurate handling of versions, packages, and environment-related information
• Experience working in a project-based environment including task scheduling and deadline tracking
• Basic IT infrastructure knowledge and understanding of how environments, applications, and releases operate
• Basic release management knowledge including versioning and package management processes in production and non-production environments
• English language skills in both written and spoken professional environments

• Experience in an enterprise IT environment
• Knowledge of ITIL or ITSM fundamentals
• Experience working with CI/CD or DevOps processes
• Documentation and reporting experience