AI no longer asks, but understands your goals - Dreamforce 2025

Last week, the United States hosted one of the world's most significant IT innovation professional events, theDreamforce 2025-five. The organizing software giant,as a Salesforce Summit Certified Partnerwe are committed to sharing what's new in the industry every year.

What was the most important theme of Dreamforce 2025?

Salesforce has become accustomed to presenting the latest innovations in the business IT sector at events of incredible scale, incredibly spectacular, and outlining the near future. Yet this year's Dreamforce was quite different: it proved that artificial intelligence is no longer the promise of the future, but the reality of the present. Dreamforce 2025 in essencehas grown into the world's largest AI conferencewhere more than 45,000 participants were assured thatThe next level of enterprise operation is Agentic Enterprise.

With the astonishing rise of AI, not only technology is changing, but the whole way we approach technology. In the case of artificial intelligence, it is no longer simply a matter of renewing automation and increasing its efficiency, but of a much more complex transformation.

Agentic Enterprise — the future is here!

Agentic Enterprise opens up a new dimension in the day-to-day operations of the business world. It creates a work environment where artificial intelligence does not work in place of a person, but with a person in perfect professional harmony. According to Salesforce executives, the real breakthrough is that there is no need for well-written prompts anymore, since the AI perfectly knows the context in which it works with us. He does not expect instructions from us, but understands what we want to achieve, what is our business goal, for which he must act.

In California, it became clear to the profession:Agentforce 360Named development is the world's first platform that connects people, AI agents and data in a single secure system. It also clearly turned out that this is not a pilot project, as it is already being used by 12 thousand customers. Among them are international players such as FedEx, PepsiCo, Pandora or Williams-Sonoma Inc. The latter has taken its entire customer service portfolio to a new level in recent months with the help of Agentforce.

Salesforce has expanded strategic partnerships with key technology partners, including OpenAI, a leader in artificial intelligence, Geminit developer Google, AWS, Anthropic, and Stripe. As Salesforce executives put it, these relationships ensure that Agentforce 360 — in addition to being a secure and scalable system — always integrates state-of-the-art AI capabilities into the enterprise ecosystem.

There was something else: Data 360, the new era of data

Another notable novelty of Dreamforce 2025 was the Data 360. The real advantage of Salesforce's new data engineering engine, according to experts, is that it can be integrated in a “plug-in” way into existing company systems.

At last week's conference, the FedEx story was presented, which showed the practical results of the development. The well-known logistics giant began to reactivate its inactive customers by building on Data 360. During the process, it uses AI-driven pattern recognition to identify recurring errors and automatically offer solution suggestions for them.

The event also showcased other AI-based innovations that fit perfectly into the Salesforce ecosystem. Slack AI, for example, makes collaboration smarter, while Agentforce Vibes offers a new developer toolbox for personalized AI experiences. Agentforce Voice makes customer service processes more efficient by understanding natural speech, and Agentforce Builder takes low-code development to a new level.

He became a colleague from artificial intelligence

All in all, Dreamforce 2025 has brought a new way of thinking beyond new products. AI no longer only serves, but also reinforces a person that they are on the right path towards achieving their business goals. With Agentic Enterprise, AI becomes our context-sensitive decision support partner.

There is no question: companies that are already switching to this approach are building a quantifiable, long-term competitive advantage over laggards. The world's leading companies are already moving in this direction, and San Francisco has proven to be worth following.

If you're wondering what Salesforce can do and what the benefits of implementing Agentic Enterprise can bring to your company, contact our colleaguesat any of our contacts below! American companies have already recognized that without the integration of AI there is no future, it is time to take this path at home as well.